Phone Eve Frequently Asked Questions

General questions

1. Yes, the Phone EVE basic version is a free application, and never expires.
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2. The main features are Auto dialer, call recording, voice mail, answering machine, caller ID detection, and contact management
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3. The minimum requirements are a PC with WIN OS, headset or analog handset and a telephony device
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4. The supported operating systems are XP, Vista 32 bit and 64 bit, WIN7 32 bit and 64 bit, WIN server 2003, WIN server 2008.
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5. For excellent voice quality, telephony features and robust solution, the Phone EVE application requires a TAPI compliant telephony device. Currently the Way2call Hi-Phone Desktop products are supported. See voice modem vs. telephony device
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6. The Phone EVE basic supports one line. However advanced application may support up to 4 analog lines.
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7. The supported telephone lines are analog lines (PSTN)
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8. Phone EVE Compatible Telephony devices can be purchased on-line at www.way2call.com
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Feature related

1. In order to use your existing phone list, you should import it to the Phone EVE application. Import is not available with the basic version.
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2. No, the Phone EVE basic doesn't support it.
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3. No, the Phone EVE basic doesn't support it.
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4. In order to use a pre recorded message as a greeting, it should be saved as 16bit 8Khz mono audio format. The file should be setup as the OGM via the Phone EVE setup menu.
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5. Yes, greeting may be recorded by using the PC microphone
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6. No. the Phone EVE basic doesn't support a PC microphone and speakers in order to make and receive phone calls.
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7. You can retrieve deleted messages via the undelete button.
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8. In order to increase the recorded volume, go to control panel - sound and audio device - audio tab. Choose the Hi-Phone as the sound recording device (Not the aux). Click volume, and place the slider on maximum. You now can change the default device to your sound card.
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Installation and Trouble shooting

1. Make sure that a telephony device has been installed. Choose the telephony device via the setup menu. Connect the line and handset or headset
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2. To restore the sound card as the default device, go to control panel - sound and audio device - audio tab. Choose your sound card as the sound recording and sound playback devices. In WIN XP check the box near Use only default devices.
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3. Go to control panel - administrative tools - services. Disable the "Remote access connection manager". Restart the PC.
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4. On WIN Vista, you must run the Phone EVE application as administrator, or give it administrator privileges. Right click on the exe file, and run as administrator.
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5. On WIN 7, you must run the Phone EVE application as administrator, or give it administrator privileges. Right click on the exe file, and run as administrator.
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Telephony devices and hardware related

1. Restart the PC. Make sure that the Hi-Phone device is connected to the PC when the PC is startup.
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2. Make sure that the right drivers' package is installed. Use the 32 bit drivers' package for 32 bit WIN OS. Use the 64 bit drivers for 64 bit WIN OS.
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