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Voice CTI IVM Answering Machine Attendant Software and Integration

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Topic ClosedWhat is IVM telephone attendant?

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Direct Link To This Post Topic: What is IVM telephone attendant?
    Posted: 17 Apr 2013 at 5:21am
IVM Telephone Attendant Software system works like pbx software and IVR software, provides telephone answering, voice mail recording, call attendant answering, and interactive voice response (IVR) system for PC Windows. 

It connects to phone calls using professional telephony board devices or directly to a VoIP service. This software is an effective voice mail, call attendant, info-line, audio text or auto dialer solution for small to medium businesses.

When the IVM telephone attendant answering software connect with TAPI telephony device such as Way2call telephony board devices, you can create a cost effective call center or message center for your home office or business without any subscription since you will be using this telephone answering machine IVR software with telephony device and your existing PC. You can use the software to manage digital and voip lines.

Typical application usages include 
  1. Voicemail (from a single message to hundreds of voice mailboxes);
  2. Call attendant (using the menu call transfer features) to transfer and direct calls;
  3. Telephone information lines or AudioText type systems;
  4. In-coming caller ID logger or display;
  5.  Automated telephone order taking;
  6. Automated telephone surveys (using the number entry features linked to a database);
  7. Credit card telephone account payment;
  8. Automated outbound call dial & message systems;
  9. Dial in computer control or information (dial in to test security alarm or to restart server).

Main features include:
  1. Multiple telephone line support (1 - 64 lines simultaneously);
  2. Visual display for menu setup with drag and drop functionality;
  3. Caller ID logging and optional on-screen caller ID flash display;
  4. Call key select menus and ability for caller to enter numbers;
  5. Automatic message forward by e-mail or upload to Internet;
  6. Remote Access including toll-saver;
  7. full support for VoIP connections using the SIP protocol;
  8. Axon IP PBX auto detection when installed on the same server;
  9. Save in-coming messages as WAV files; automatic hours feature;
  10. Unlimited (selectable) out-going messages and menus;
  11. Call simulator to test systems offline; Automated outbound calls and messages;
  12. Unlimited voice mail boxes;
  13. Extended message play on key press including support for WAV, MP3 and a number of other formats;
  14. Text-to-Speech voice synthesis as an alternative to recording or importing WAV or MP3 files;
  15. Ability to open files or run other software to process data or report information; Free professionally voiced greetings.

There are different version of IVM telephone attendant software available based on how many lines you want to connect.

For software only solution, please visit VoiceCTI telephone Attendant Software page.

For software integrated with commercial grade telephony board device please visit VoiceCTI CTI telephony solution page.

Edited by admin - 17 Apr 2013 at 5:24am
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